Why Choose Us | Our 100% Guarantee | Expert Team | Price Promise | Contact Us
When you book your travel arrangements with us, you are in very safe hands every step of the way, thanks to our '100% GUARANTEED' unique pledge. You can be assured that:
Once you have booked you will enjoy total financial security thanks to our travel industry bonds and licenses. Find out more »
Should the unexpected occur either before or during your holiday, thanks to our simple and transparent Travel Disruption Charter. Find out more »
When you book your holiday with us, your consumer rights are also protected by the EU Package Travel Regulations which govern the sale and operation of our holidays. In addition we are members of ABTA and AITO, both associations require us to abide to a strict code of conduct.
Once your booking has been confirmed by us we guarantee that there will be no further increases in the cost of your holiday, regardless of what happens with sterling, world oil prices and taxes. No 'ifs' or 'buts' – that’s our guarantee.
Due to constantly changing currencies, fuel prices and airfares, we’ve decided on a flexible approach to pricing. Our brochure prices are to be used as guidelines only - the actual price will be confirmed when you book your holiday and it may end up being higher, or lower, than shown in the brochure. This enables us to provide some of the best deals on the market. We aim to show our latest prices and special offers on our website, wherever possible, though these prices will not be confirmed until the point of booking. In the unlikely event that you should find the same holidays arrangements elsewhere at a lower price, our Price Promise means that we will do our best to improve on it. Do bear in mind that arrangements which appear the same can be very different – we are very particular about the partners we work with and only do so with the best and most reliable. Find out more »
Should you find yourself in the unfortunate situation of being made redundant, any non-refundable deposits can be used against a similar holiday departing within the next 24 months. Alternatively, your deposit may be transferred to another individual; the same terms, conditions and exclusions will apply. View terms and conditions »
From your initial enquiry and throughout the booking process, you will be looked after in a prompt, friendly and efficient way, thanks to our experienced team. Why choose us »
The latest research from NASA
indicates a double peak 'Solar Max' improving your chances of seeing the aurora this year.
A breathtaking location for a true white wedding!
"We went up the chair lift to the sky station to wait for the Northern Lights and saw an amazing display, couldn't have asked for anything more."
Rik and Angie Humphries,
Tromso, Abisko and Icehotel 2013